New hire onboarding

Welcome to
the team.

Everything we need before your first shift, in one place. It takes about 20 minutes.

Before your 1st shiftGet your Food Handler Card and finish the harassment training. Then complete this page and send one email with your answers and both certificates.
When our welcome email arrivesSet up your Toast profile: taxes and how you want to be paid.
On your 1st shiftBring your original ID documents to show your Kitchen Lead (step 05).
0 of 11 steps done
01

About Palms n' Patties

Read this first.

We make smash burgers the clean way: organic grass-fed, grass-finished beef, fries cooked in beef tallow, no seed oils, organic produce and glyphosate-free buns. Our guests choose us because they trust what's on the plate, so quality and cleanliness come before speed, every shift.

Your growth path

We promote from within. Every Kitchen Lead we open new stores with should come from our own crew.

Weeks 1–8TrainingLearn every station, our specs and our standards. Your manager reviews your progress at the end.
After trainingTeam MemberRun any station on your own, open and close, help train new hires.
EarnedKitchen LeadRun the shift, own the checklist, prep and quality, and lead the crew. Opens doors at our new stores.
+$2/hr

Eligible for a raise every 6 months, based on your performance review. Show up on time, hit our standards and keep growing, and the raise is yours. Full details are in the Employee Handbook in step 08.

02

Your information

So we can schedule you and reach you.

03

Emergency contact

Who we call if something happens at work.

Arrest or detention at work

California law lets you choose whether we notify this contact if you are arrested or detained at work or during work hours. You can change this any time by emailing onboarding@palmsnpatties.com.

04

Pay and taxes in Toast

Everything private goes into Toast, not email.

Once we get this form, we add you to Toast and you get a welcome email. Open it, set your password and finish your profile yourself: your Social Security number, W-4 (federal), DE 4 (California) and direct deposit. Direct deposit is the fastest way to get paid, but it's your choice. You can pick the Toast Pay Card instead. Your POS clock-in number comes with your welcome email.

How do you want to be paid?

Never email or text your Social Security number or bank details to anyone at Palms n' Patties. Enter them only inside Toast.
05

Bring your ID documents

Every new employee shows these once. It's required by law.

Bring original documents to your first shift and show them to your Kitchen Lead in person. Photos or copies don't count, and nothing can be expired. You pick which ones to bring. Bring one of these:

Option 1One documentU.S. passport or passport card, green card, or work permit card (Employment Authorization Document)
Option 2A photo IDDriver's license or state ID from any state, school ID with photo, or military ID
With option 2, also bringProof you can workSocial Security card or U.S. birth certificate (original or certified copy)

Most people bring a passport, or a driver's license plus a Social Security card. Lost one? A receipt for the replacement works for now. See every accepted document

06

Meal break choice

Your choice. It doesn't affect hiring, scheduling or pay rate.

How breaks work here

On any shift over 5 hours you get an unpaid, duty-free 30-minute meal break that starts before the end of your 5th hour. On shifts over 10 hours you get a second one. You also get a paid 10-minute rest break for every 4 hours worked (or major part of 4 hours). Clock out for meal breaks and clock back in.

California lets you skip the meal break on shifts of 6 hours or less if you want to. You can change your choice any time by emailing management@palmsnpatties.com, and it applies from your next shift.

Second meal break (shifts over 10 and up to 12 hours, like doubles). You can only waive this one if you took your first meal break that day.

07

Required trainings

Both must be done before your first shift. Tell your manager when you'll take them so we can schedule it.

Before your first shift

California Food Handler Card

About 90 minutes online, plus a short exam. We cover the course fee. Keep your receipt and send it with your certificate so we can reimburse you. Already have a valid California card? Send that instead.

Take the course (Premier Food Safety)

Before your first shift

Sexual Harassment Prevention training

Free course from the California Civil Rights Department. Team Members take the 1-hour course. Kitchen Leads take the 2-hour supervisor course. Save the completion certificate or a screenshot of the final page.

Take the training (CA Civil Rights Dept.) · English and Spanish

Have both certificates ready

Save your Food Handler Card and your harassment training certificate (or a screenshot of the completion page) to your phone. You'll attach both to your onboarding email at the end.

08

House rules and handbook

The standards every shift runs on.

Read the Palms n' Patties Employee Handbook before your first shift. Highlights:

  • Be on timeLateness is taken seriously. Don't trade or hand off shifts without manager approval.
  • Clocking in and outNo more than 10 minutes early or 10 minutes late unless a manager approves. Forgot to clock in or out, or missed a break? Email management@palmsnpatties.com and explain.
  • Daily checklist firstSubmit the morning checklist right after you clock in.
  • Prep and deliveriesAfter prep, post a 5-second video with your name and date in the daily prep channel. Photograph deliveries once they're put away and post them in your store's group chat.
  • Dress codeCargo pants or jeans only. Hair longer than 2 inches needs a hair net; shorter hair can wear a hat. No headphones at work.
  • HygieneNever use napkins to wipe your face or sneeze. Keep windows, tables and fridges clean at all times.
  • MenuNo off-menu special requests. Make every item to spec.
  • MusicOnly the restaurant playlist.
  • CashWe don't give change. Guests pay the exact amount or round up.
  • Staff mealsRing everything into the POS. No free items or food trades.
  • Slack is how we talkJoin from your invite and turn on notifications for your store channel.
09

Menu basics check

Five quick questions. Get them all right to finish this step.

1. What do we cook our fries in?
2. What kind of beef do we use?
3. A guest wants their burger with no bread at all. What do you offer?
4. A guest tells you they have a food allergy. What do you do?
5. A guest asks for something that isn't on the menu. What do you do?
10

Confidentiality agreement

Protects our recipes, specs and business info.

Palms n' Patties Employee Non-Disclosure (Confidentiality) Agreement

This agreement is between you and the Palms n' Patties company that employs you ("Palms n' Patties"). It starts on your first day of work.

  1. What's confidential. Information you learn through your job that isn't public, including: recipes, sauce formulas, prep methods, portion and cooking specs; supplier names, pricing and terms; sales, costs and other financial information; plans for new stores, menu items or marketing before they're announced; guest information such as names, phone numbers, emails and order history; logins and passwords; and internal photos, videos or camera footage of the kitchen, back of house or operations.
  2. What you agree to. Use confidential information only to do your job. Don't share it with anyone outside Palms n' Patties, post it on social media, or take it with you. Don't photograph or film recipes, specs, prep sheets, supplier invoices or back-of-house areas without a manager's OK.
  3. When you leave. Return anything that belongs to Palms n' Patties (keys, uniforms, documents, recipe or spec sheets) and delete any confidential information on your personal devices. Your duty to protect confidential information continues after your employment ends.
  4. What this agreement does NOT limit. Nothing in this agreement prevents you from discussing or disclosing information about unlawful acts in the workplace, such as harassment or discrimination or any other conduct that you have reason to believe is unlawful. You are also always free to discuss or disclose your wages, hours and working conditions with coworkers or anyone else; to take part in protected group activity; to talk to a lawyer; and to report possible violations of law to, or cooperate with, any government agency, including the Labor Commissioner, the Civil Rights Department, the EEOC and the NLRB. Nothing here stops you from working anywhere else, during or after your time with us.
  5. Whistleblower notice. Under the federal Defend Trade Secrets Act, you cannot be held liable for disclosing a trade secret in confidence to a government official or a lawyer only to report or investigate a suspected violation of law, or in a sealed court filing.
  6. Other terms. This agreement doesn't change your at-will employment. California law applies. If any part is found unenforceable, the rest still applies.
11

Notices and signature

Confirm you've received and read these.

Photos and video

We shoot photos and video in our stores for Instagram, TikTok, our website and ads. Your choice here doesn't affect your job. You can change it any time by emailing management@palmsnpatties.com; content already posted before you change it may stay up.

12

Send it to us

Last step.